Privacy policy
Last updated: February 22, 2026
This privacy policy describes how NORLIVA (the “Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit norliva.de (the “Site”), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected under this privacy policy.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last updated” date, and take any other steps required by law.
How we collect and use your personal information
To provide the Services, we collect, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information do we collect?
The type of personal information we receive about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include:
- Contact details – including your name, address, phone number, and email address.
- Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information – including your username, password, security questions, and other information used for account security.
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Purchase information – including items you view, add to your cart, save in your account (e.g., loyalty points, reviews, recommendations, or gift cards), or purchase.
- Saved loyalty points/product reviews/recommendations/gift cards
- Customer Support Information – including any information you include in your communications with us, for example when you send a message through the services.
Some features of the services may require you to provide us with certain information about yourself directly. You can choose not to provide this information. However, this may mean you are unable to use or access those features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our site and your account, including device information, browser information, network connection information, your IP address, and other details about your interaction with the services.
Information received from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our site and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, in order to fulfill our contract with you.
- When you visit our site, open or click on emails we send you, or interact with our services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal data
- Provision of products and services. We use your personal data to provide you with the services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features and functionalities. . We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you might want to use. In this case, Shopify will process your data in accordance with its privacy policy and consumer privacy policy.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending you marketing and promotional messages by email, SMS, or mail, and showing you advertisements for products or services. This may include using your personal data to better tailor the services and advertising on our site and other websites to you. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6(1)(f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone else. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) GDPR.
- Communicating with you and service improvement. We use your personal data to provide you with customer support and to improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) GDPR.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with providing our shop through Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our site and services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our site to better tailor the services, products, and advertising on our site and other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may impact your user experience and may cause some of the services, including certain features and general functionalities, to not work properly or become unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
How we share personal data
Under certain circumstances, we may share your personal data with third parties for the purpose of fulfilling a contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:
- with providers or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- with business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data according to their own privacy policies.
- When you instruct us, request, or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, and with your consent.
- with our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
We disclose the following categories of personal data and sensitive personal data about users for the purposes described above in “How we collect and use your personal data” and “How we share personal data”.
| Category | Categories of recipients |
|---|---|
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Without your consent or for the purpose of inferring your personal data, we do not use or disclose this information.
With your consent, we share personal data for the purpose of conducting promotional and marketing activities as follows.
Third-Party Websites and Links.
Our site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without any limitation on use by us or third parties. The inclusion of such links by us does not automatically constitute an endorsement of the content of those platforms or their owners or operators, except as disclosed in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has submitted their personal information to us, you may contact us using the contact information below to request the deletion of that data.
As of the effective date of this privacy policy, we have no actual knowledge that we "share" or "sell" personal data of individuals under the age of 16 (as those terms are defined under applicable law).
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and apply only in certain circumstances. In some cases, we may deny your request to the extent permitted by law.
- Right of Access/Information: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
- Right to Deletion: You may have the right to request the deletion of personal data we hold about you.
- Right to Correction: You may have the right to request the correction of inaccurate personal data we hold about you.
- Right to Portability: You may have the right to obtain a copy of the personal data we hold about you and, in certain circumstances and with certain exceptions, to request the transfer of that data to a third party.
- Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data, or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable privacy laws. Please note: If you visit our site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this, depending on your location, as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the site.
- Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal data.
- Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to Object: If we deny your request, you may have the right to appeal our decision. You can do this by replying directly to our denial.
- Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise these rights as indicated on our site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account details, to verify your identity before we can provide a substantive response to your request. Under applicable laws, you may designate an authorized agent to make requests to exercise your rights on your behalf. Before we accept such a request from an agent, we will require proof that you have authorized them to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request promptly as required by applicable law.
Complaints
If you have concerns about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by filing your complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data may also be processed by staff and external service providers and partners in these countries.
When we transfer your personal data to countries outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements from the relevant UK authority, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please call us or email us at info@norliva.de or contact us at Am Krebsbach 3, Ihringen, 79241, DE.
For the purposes of applicable data protection laws and unless expressly stated otherwise, we are the controller of your personal data.